Ready to leave Amazon Prime? Here’s how to cancel your subscription


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Amazon is arguably the most popular shopping platform for household goods, groceries, technology, and more. But as the retail giant has evolved and adapted to the pandemic climate, so has the price of entry to its Prime membership program. During the company’s fourth quarter earnings report in early February, Amazon announced that monthly fees for Prime would drop from $12.99 to $14.99 and annual fees would drop from $119 to $139. For new users, this change is now active and will be reflected upon registration. And for existing users, the upgrade will take effect on March 25.

For many who rely on the Amazon service’s vast catalog of products and goods and innovative delivery times, the price hike may seem negligible and justified. But for those who shop less frequently and/or just aren’t willing to pay the extra cash, you’re not alone. There are plenty of worthy Amazon Prime alternatives that cost a lot less, provide individual services, and are in many ways better. But before you take your money elsewhere, here’s a step-by-step guide on how to cancel your Amazon Prime membership first.

More: Best Amazon Prime alternatives that do the same for less

How to cancel your Amazon Prime from a browser

The easiest way to cancel your Amazon Prime from a browser is to click the End Membership button in this Amazon Help and Customer Service page. It will prompt you to sign in to your Amazon account if you haven’t already. Then click on Cancel my benefits.

You can also follow the manual instructions below.

  1. To access, modify and cancel your Amazon Prime, hover over the Accounts and Lists at the top right of the home page, then click Main Membership.

  2. There you will see your Prime plan, renewal date, and management options. Click on Manage Membership so what End Membership
  3. You’ll land on a page that tells you how many days of Prime benefits you have left before the next billing. Note that since you’ve already been billed for your current monthly or yearly plan, it’s best to wait until the last day to permanently cancel your subscription. But if you are ready to end it, click Cancel my benefits.

How to cancel your Amazon Prime on the app

Whether you’re on iOS, Android, or a tablet, the cancellation process on the Amazon app is the same. Here’s how:

  1. From the app’s home page, tap the menu icon (three lines) at the bottom right, then Account.

  2. Scroll down the list of account settings until you find Manage Privileged Members. Press on Manage Membership under your profile name, then Update, cancel and more.
  3. Faucet End Membershipscroll down the list of benefits and tap Cancel my benefits. If there are still days or weeks until your next renewal date, you can select the call me back later option, continue to use your Prime benefits and cancel when Amazon notifies you three days before subscription renewal.

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Get a refund for your Amazon Prime

If you just signed up for an Amazon Prime membership and haven’t used any benefits (Prime Shipping, Prime Video, Prime Music, Prime Gaming), you are entitled to a full refund if you decide to cancel it.

You may also be eligible for a partial refund if you have used the benefits but still have more than half of your remaining subscription time.

The refund should trigger automatically when you cancel your subscription using the instructions above, but we recommend contacting an Amazon Customer Service associate by phone, email, or online chat to walk you through the process.


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